Frequently Asked Questions

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

An eSIM acts as a virtual SIM card enabling you to set up a mobile plan with your service provider without requiring a physical nano-SIM card.

Activating your eSIM involves a straightforward 3-step process: 1) Pick your desired location 2) Choose a data package 3) Scan the QR code with your phone to complete the setup.

While a physical SIM is a tiny chip inserted into your phone, an eSIM serves as a digital SIM offering the convenience of setting up a mobile plan with your carrier sans the need for a physical nano-SIM card.

Feel free to explore our dedicated page listing supported phones to verify if your device is compatible with eSIM technology.

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.

If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.